You see challenges. We see opportunities. Utilities businesses are under growing pressure from their various stakeholders to deliver continuous improvement to business performance. Specifically: • Shareholders expect higher returns for lower risks • Customers demand improved service, greater choice and lower prices • Governments and regulators want to see real benefits from competition • Society wants environmentally responsible and sustainable business practices The challenge for utilities businesses is to balance these competing demands and deliver immediate and measurable performance improvements in what is becoming an increasingly competitive market place. Where most companies fail. Most performance improvement initiatives often fail to live up to expectations. Here are some common reasons: • They are often internally focused and do not take account of customers and competitors • Targets are often soft and qualitative rather than hard and measurable • Too many areas are tackled rather than focusing on key performance drivers • Initiatives are often driven by methodologies and not by business needs • Opportunities are rarely translated into specific actions rbz Group's approach to performance improvement has been designed to specifically deal with many of the shortcomings mentioned. • Our holistic approach analyses all functions, processes and systems and focuses on the key performance drivers. The approach is tailored to individual client needs. Figure 1 shows you how we succeed, where many have not • We have an experienced team that understands the electricity, gas and water industries and key performance drivers in Australia, New Zealand and many of the other competitive markets around the world • We tailor our approach to the specific circumstances of our clients • We work closely with clients and are committed to knowledge and skills transfer Figure 1: Example of rbz Group's Approach Performance improvement services that are top performers, everytime. rbz Group has a comprehensive range of performance improvement services which it draws on to meet the specific requirements of its clients, such as: • Process Improvement • Cost reduction • Business Process Re-engineering • Activity Based Costing • Benchmarking • Performance reviews rbz Group has a proven track record of working with leading utility businesses to deliver rapid improvement to business performance. Some examples of assignments our team has recently completed include: • Business Process Re-engineering for an electricity retailer in preparation for the introduction of full retail competition • Business process benchmarking for an electricity retailer • Identification of cost reduction opportunities for a major dual fuel energy retailer • Marketing audit for an electricity retailer • Call centre performance review for a dual fuel retailer • Review of a utility's load growth marketing program Click to select Services, Strategy Development, Transaction Support, Project Implementation, Market Analysis